Questions?

How can I return a Smart Set purchase?

Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund at any Smart Set store.
See the store list.

Please note that refunds will be processed using the same payment method as for the original purchase.

Please note that the following items are excluded from this refund policy and will not be accepted for refund or exchange:

  • • Jewelry, including pierced earrings and toe rings
  • • Gift cards and gift receipts

Returns of merchandise purchased with cash, credit or debit card with a receipt: Merchandise purchased with cash, credit or debit card may be returned with a receipt for an exchange, gift card or a refund based on the original method of payment and the amount actually paid for the merchandise.

Returns of merchandise purchased with cash, credit or debit card without a receipt: Merchandise purchased with cash, credit or debit card may be returned without a receipt; however, the return may only take the form of an exchange or gift card. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. If such pricing information is not available because the merchandise returned is no longer in season, a gift card or exchange will be offered at the last selling price the merchandise was sold.

Returns of merchandise purchased with a gift card (or equivalent coupon or gift receipt): Merchandise purchased in-store with a gift card may be returned for an exchange or a gift card, based on the price that was paid for the merchandise.

Smart Set reserves the right to request valid identification prior to accepting merchandise for a return. Merchandise purchased in-store may be returned to any Smart Set store in Canada for an exchange or refund.

I have a Smart Set gift card - how do I redeem it?

You can redeem your gift card at any Smart Set location (See the store list). Luckily, style runs in the family as you can also redeem your gift card at any Reitmans store (find a Reitmans store here).

I have a Reitmans (Canada) Limited gift card - how do I redeem it?

Great style runs in the family, you can redeem your RCL gift card at any one of Reitmans Canada Ltd. stores.
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The SmartSet.ca website is now closed. As a result, some of the terms and conditions of use may no longer apply. However, our privacy policy continues to apply to any personal information we collected, used and disclosed when the site was operational.

For any questions or for a copy
of our terms of use or privacy policy,
please contact us:
1 87 SMARTSET (1-877-627-8738)
customerservice@smartset.ca

Store list

British Columbia

Grandview Corner
16041 24th Avenue
Surrey
V3S 9H7
604-531-2253
Closing on September 27, 2016

Québec

Méga Centre St-Constant
520 Voie de la Désserte Rte132
St-Constant
J5A 2E7
450-633-0371
Closing on September 27, 2016