How can I return a Smart Set purchase?
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund at any Smart Set store.
See the store list.
Please note that refunds will be processed using the same payment method as for the original purchase.
Please note that the following items are excluded from this refund policy and will not be accepted for refund or exchange:
- • Jewelry, including pierced earrings and toe rings
- • Gift cards and gift receipts
Returns of merchandise purchased with cash, credit or debit card with a receipt: Merchandise purchased with cash, credit or debit card may be returned with a receipt for an exchange, gift card or a refund based on the original method of payment and the amount actually paid for the merchandise.
Returns of merchandise purchased with cash, credit or debit card without a receipt: Merchandise purchased with cash, credit or debit card may be returned without a receipt; however, the return may only take the form of an exchange or gift card. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. If such pricing information is not available because the merchandise returned is no longer in season, a gift card or exchange will be offered at the last selling price the merchandise was sold.
Returns of merchandise purchased with a gift card (or equivalent coupon or gift receipt): Merchandise purchased in-store with a gift card may be returned for an exchange or a gift card, based on the price that was paid for the merchandise.
Smart Set reserves the right to request valid identification prior to accepting merchandise for a return. Merchandise purchased in-store may be returned to any Smart Set store in Canada for an exchange or refund.
I have a Smart Set gift card - how do I redeem it?
You can redeem your gift card at any Smart Set location (See the store list). Luckily, style runs in the family as you can also redeem your gift card at any Reitmans store (find a Reitmans store here).
I have a Reitmans (Canada) Limited gift card - how do I redeem it?
Great style runs in the family, you can redeem your RCL gift card at any one of Reitmans Canada Ltd. stores.
Discover our Sister Brands
please contact us:
1 87 SMARTSET (1-877-627-8738)
16041 24th Avenue
1555 Regent Avenue
509 Bayfield Street
171 North Queen Drive
435 Stone Road West
999 Upper Wentworth Street
288 Erie Street South
1365 Woodroffe Avenue
1900 Eglington Avenue East
420 Vansickle Road
200 Wellington Street West
7621 Weston Road
9335 Boulevard Leduc
75 Boulevard du Plateau
1075 Boulevard Firestone
5400 Boulevard Robert-Bourassa
135 Montée Masson
5401 Boulevard Des Galeries
5700 Boulevard Des Gradins
3333 Rue du Carrefour
520 Voie de la Désserte Rte132
3131 Boulevard Côte-Vertu